Customer Service Administrator

Customer Service Administrator

£24,000 - £25,000 + Mon-Fri + Training + Office Based + Company Benefits

Rhyl

Are you an Administrator with a background in Customer Service or Account Management, looking to work for a leading medical equipment supplier, who prioritise their staff, offer training pathways, potential progression and a stable Monday to Friday position?

On offer is the opportunity to join a group of medical companies, who are undertaking a massive period of growth, expanding their workforce across the country. The company provide medical mobility equipment for both domestic and commercial clients, these include stairlifts, hoists, slings and other crucial devices.

This varied role will see you assisting the Customer Service Manager in a client facing role, you will be responsible for meeting clients virtually, looking after the escalation / complaints inbox, determining client needs, conducting report writing, presenting data, co-ordinating with the scheduling team and other general administration.

This role would suit an Administrator with a Customer Service or Account Management background, looking to work for a stable company, who are continually growing, offering you training, potential progression and long term stability.

The Role:

• Updating systems, compiling reports, tracking KPI's and SLA's
• First point of contact via telephone and email, taking ownership or resolution
• Supporting the Customer Service Manager during absence
• General ad-hoc administration / data handling
• Monday - Friday (office hours)

The Person:

• Administrator or similar
• Background in Customer Service / Account Management
• Commutable to Rhyl

Reference: 17612A

Keywords: Customer Service, Client Relations, Account Manager, Administrator, Administration, Co-Ordinator, Account Management, Medical, Rhyl, North Wales

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.