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?Role: Assistant National Planner/Scheduler - Specialist Cleaning Services
Salary: £28k plus benefits including 30 days' holiday, pension, health and wellbeing programme, medical plan, life insurance, referral programme, sick pay, store discounts
Job Status: Permanent/Full-Time
Hours of Work: Monday-Friday (eight hour shifts) with the flexibility to work outside of office hours when required
Location: Manchester, Lancashire
Vacancy Reference: VR/05288
Role Description:
Bridge Recruitment is excited to announce we are networking for an Assistant National Planner to join the Team of one of our clients in Manchester. Our client is a leading provider of specialist cleaning services and are experiencing an exciting period of growth. They are now looking to appoint an Assistant National Planner to join their busy Team, planning and scheduling work for technicians at various sites across the UK. As part of this role, you will also ensure works are planned in advance, liaising with the Operations Manager to ensure scheduling requirements are met. The ideal Assistant National Planner will have proven experience in a similar role, and will be a confident administrator with excellent communication skills. This is an exciting opportunity to join a forward-thinking company and be a part of a Team who is dedicated to providing a first-class service to its clients.
Responsibilities:
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Responsible for the planning and scheduling of work for technicians in the field
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Liaise with the commercial and customer service functions to book jobs onto the system
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Schedule operative jobs onto the system for both reactive and planned works
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Communicate with operatives regularly and assist with problem solving and issues
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Make sure work is planned in advance to ensure labour is allocated to customer jobs
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Liaise with Operations Manager on scheduling requirements and identify any staffing issues
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Monitor the systems to ensure that scheduled jobs are being completed by operatives
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Respond to emergency and reactive works and adjust work schedules accordingly
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Closely monitor the on-call roster to ensure that there are sufficient operatives available
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Identify potential staffing issues in advance of works and provide business with solutions
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Always look to improve the scheduling process to deliver a better service to customers
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Efficient utilisation of internal technicians against business KPIs for all jobs
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Achieve targeted revenue for internal/agency staff on allocated works and monitor progress
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Timely escalation of any conduct issues to the Service Manager
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Full debrief on job requirements to lead technician re chemicals/consumables and equipment
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Identify any shortfalls on job requirements with regards to reactive and planned works
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Inform shortages of any staff/equipment for projects to PM and/or Service/Account Manager
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Maintain control on all travel costs by optimising jobs based on employee locations
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Amend schedule to cope with any reported discrepancies from the plan
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Work with Project Managers to ensure scheduling is executed to maximise margin
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Book hire equipment for planned and reactive works only
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Hire and off hire equipment within required timeline ensuring jobs do not overrun on costs
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Ensure that the company H&S Management System is implemented within the Operations department
Requirements:
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Previous scheduling experience with good knowledge of CRM/Resource planning tools (one year)
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A Level or equivalent (preferred)
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Previous FM experience (one year)
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An effective and confident administrator with excellent communication skills
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Personable, approachable and able to work as part of a multi-functional team
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Well organised with the ability to plan and prioritise workload
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Able to work in a fast paced office and deal with changes typical in a reactive business
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Can be flexible to work outside of normal office hours and be part of an on-call system
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Ability to deal with people and adopt an empathetic style while also focusing on the job
