Contact Centre Advisor

The Vacancy

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for Patient Booking Coordinators to join us as we continue to expand throughout the UK.

About the role

All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide.

Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.

We are looking for someone who can:

• Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
• Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
• Process referrals
• Book patients appointments using the booking system
• Performing ad hoc administration duties as necessary
• Working effectively and efficiently to the CHEC standards

What youll bring to the role:

• Excellent customer service skills
• Ability to work as part of a team
• IT literacy
• Ability to work under pressure and to service levels
• Have empathy and patience with referrals
• Strong communication skills and confidence when speaking on the phone
• Good attention to detail

What can we offer you?

• 23 days annual leave
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card- 100s of discount and cashback options
• Career development opportunities dedicated reward framework and multiple learning opportunities.
• Performance review with a training and development plan
• Great team and working environment

Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care.

CHEC has a nationwide portfolio of over 25 community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes.

CHEC are clinician-led and the priority always is our patients - our dedicated team of experienced healthcare professionals are committed to delivering personalised and compassionate patient care. In 2023/24, we achieved a 97.83% customer satisfaction rating, with 99.78% of patients saying they would recommend CHECs services to family and friends.

We continue to expand our community-based offering of vital healthcare to patients across England, recently launching ENT (Ear, Nose and Throat) and Dermatology services. These services are Consultant-led and support GPs with diagnosing and managing common skin and Ear, Nose and Throat complaints.