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The Head of Customer Service will deliver exceptional customer experiences, transform service strategies and lead a dedicated customer service team within the industrial / manufacturing sector. The role is based in Lancashire and requires an individual with leadership skills and a passion for service excellence.
Client Details
The company is a renowned entity within the industrial / manufacturing industry. Employing over 1000 dedicated professionals, the company sustains a strong presence in the market, prioritising service excellence, product quality and innovative strategies. This Lancashire-based enterprise is known for its commitment to employee development and customer satisfaction.
Description
Managing multiple dynamic teams supporting business customers worldwide.
- Overseeing daily customer service operations with a focus on customers in the industrial/manufacturing space.
- Leading a complex team specialising in bespoke customer orders and managing the Sales Order Process from order to aftersales
- Developing a new Inside Sales function to contribute towards business success.
- Developing and implementing customer service strategies to improve quality of service and productivity.
- Handling complex escalated customer complaints or enquiries.
- Creating and maintaining reports about customer service activities.
- Identifying and implementing strategies to improve quality of service, productivity and profitability.
- Liaising with company management to support and implement growth strategies.
- Coordinating and managing customer service projects and initiatives.
Profile
A successful Head of Customer Service should have:
- A proven track record in a managerial or Head of customer service role within the industrial / manufacturing industry.
- Significant people leadership skills
- B2B customer service experience
- Proven background incorporating sales into service
- Based within a reasonable commute to Lancashire (role based on site)
- Outstanding leadership skills with the ability to motivate a high performing team.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
Job Offer
- A competitive salary of approximately £55,000 - £60,000 per annum.
- The opportunity to lead a dedicated team in a thriving company.
- A conducive work environment that fosters professional growth.
- The chance to shape service strategies in a leading industrial / manufacturing company.
Join us in our quest to deliver exceptional customer experiences and shape the future of our service department as the Head of Customer Service.
