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- Provide outstanding customer service via phone and email.
- Resolve customer inquiries and complaints efficiently and effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance service delivery and customer satisfaction.
- Identify opportunities for process improvements and contribute to team goals.
- Stay updated on product knowledge and company policies to provide accurate information.
Required Skills & Qualifications:
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using customer service software and Microsoft Office Suite.
- Strong interpersonal skills with a customer-centric approach.
- Ability to work both independently and as part of a team.
- A positive attitude and a willingness to learn.
Call to Action: If you are ready to take the next step in your career and join a team that values your contributions, we encourage you to apply today! Submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for our team. We look forward to hearing from you!
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
