Internal Sales

Hayley Group Limited has an exciting vacancy for a highly motivated Internal Sales person to join our well-established and experienced team based at our Hayley Prestonbranch. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.

Hayley Group is the largest independent distributor of MRO engineering products and consumables (bearings, fasteners, PPE, tools, lubricants etc) in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

Job Title: Internal Sales – Engineering Consumables

As our Internal Sales, you will be working within our sales team in a busy office, projecting a professional company image through phone interaction, by undertaking a multi-tasking role encompassing customer communications, promotion & profitable sale of goods across the product range, providing supply-chain solutions to customer requirements, and associated administration and support tasks. 

 A key member of the team, you will be required to provide an efficient response to customer enquiries and orders, building a rapport and credibility with our customers from a wide variety of industry, including manufacturers within Food, Beverage and Paper.

Working hours: 40 hours per week Monday to Friday.

Key responsibilities as our Internal Sales will include:

• The efficient response to incoming phone enquiries and orders
• Achieve profitable sale of goods across the product range, up-selling as appropriate
• Build rapport with customers, establishing credibility when providing product and service information
• Serve trade counter sales (suppliers and customers) in a professional manner
• Prompt follow-up on customer enquiries not immediately resolved
• To utilise Hayley bespoke IT system to accurately identify, source and price items; to accurately record enquiries and orders, invoices and other documentation.
• Undertake ad hoc purchasing tasks, including placing orders with suppliers
• Work with management/colleagues to identify improvements to services and products
• Research and source solutions using internet and Hayley bespoke IT package
• Resolve customer invoice queries, liaising with Hayley HQ Accounts team and other Hayley colleagues as appropriate
• Sales & purchasing admin support including accurate filing and retrieval of documentation
• To undertake other similar or associated duties as may be assigned to you

Skills & Attributes we're looking for in our Internal Sales:

• Knowledge and experience of the industrial MRO industry and associated products would be advantageous
• Willing and able to learn about and support new products
• Proficient in basic computer applications
• Professional level verbal and written communication skills, numerate
• Customer focused, driven to provide consistent high level of service
• Flexible working approach to ensure deadlines are achieved
• Takes personal responsibility for timely and accurate fulfillment of customer requirements
• Flexible, multi-tasking – willing to undertake additional tasks in order to meet customer requirements and to assist in other areas as may be required
• Able to prioritise a varied workload to meet operational demands
• Must be comfortable working as part of a team environment

Benefits:

• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• In-house training provided through Hayley Inspire.
• Company pension (if eligible).
• Free Death in Service cover (x2 salary).
• Invitation to healthcare scheme.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent opportunities available.

Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Internal Sales - we'd like to hear from you!