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Call Centre Supervisor
Prestige Franchised Dealership
Preston
Due to expansion, our client is looking to recruit a Call Centre Supervisor within their prestigious car dealership.
The objective of the position is to lead the team of six in driving work into our Aftersales departments at Preston and Blackburn, creating bookings from inbound and out bound calls.
The successful candidate will be an excellent communicator who is driven, has a passion for customer service, with an outstanding telephone manner and be able to show the following qualities and knowledge:
Direct the Retention Team and develop and agree outbound sales activity
Maximise direct selling time
Help to develop and implement Marketing activity
Support the team in achieving goals in a timely manner
Ability to analyse statistics and management information
Experience of managing people
Commercial awareness
Enthusiastic
Self motivated
Ability to work under pressure
Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.
Working days are Monday to Friday 8:30am - 5:30pm with an unpaid break of one hour; along with Saturdays 8:30am - 12:30pm on a rota basis. (1 in 6)
£29k Basic - £44k OTE
As you will be working with a highly successful and award-winning Retailer, the position offers:
25 days holiday (plus bank holidays)
Additional day's holiday for your birthday
Discount retail shopping platform
Preferential family rates
Company pension scheme
Death in Service policy
Work wear supplied
Childcare voucher scheme
Cycle to work scheme
Training, coaching and development funded
Incentives and rewards
Free tickets to local and national events
Staff social events
On site car parking
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
