Customer Care Administrator

Customer Care Administrator

Are you passionate about delivering excellent customer service? Do you enjoy working in a dynamic, fast-paced environment? They are a leading company providing high-quality solutions to homeowners and builders, and they are looking for a dedicated Customer Care Administrator to join our team.

Key Responsibilities:

• Act as the first point of contact for customers, handling inquiries via phone, email, and in-person.
• Manage and resolve customer queries, complaints, and after-sales service issues efficiently.
• Liaise with homeowners, builders, and contractors to coordinate product orders, deliveries, and installations.
• Maintain accurate records of customer interactions and update internal systems.
• Support the sales and operations teams to ensure smooth project execution from start to finish.

Key Skills & Experience:

• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent organizational skills with the ability to multitask and prioritize.
• Experience in a customer service or administrative role, ideally within the construction or home improvement sector.
• A problem-solver with a positive attitude and attention to detail.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work in a supportive and friendly team environment.
• Be part of a growing company with room for career development.

If you're enthusiastic about delivering exceptional customer service and thrive in a busy environment, we'd love to hear from you!