Service Advisor

Service Advisor - Preston Area

Franchised Motor Dealership

Our client, a very well established dealer group with a fantastic reputation, is looking to recruit an experienced Service Advisor to join their aftersales team within their state-of-the-art dealership

Salary: Basic - £26,000

OTE - £32,000

Hours: Monday to Friday - 8am - 6pm

Saturdays - 8:30am - 1pm (rota'd 1 in 4)

As a Service Advisor, you will benefit from continuous training opportunities through their in-house brand development. This is truly an exciting opportunity with potential for progression opportunities within a larger family!

Job Role:

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made
• You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time.
• You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise.
• Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
• You will be a great team player but be able to also work independently using your own initiative.

We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

Why our client?

They truly believe that their people are their most valuable asset.

They value the commitment they make to the business which is why they're continually working to provide a market leading rewards and benefits package.

What's on offer:

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission