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IT Field Technician

Focus Resourcing Group
Posted 2 days ago, valid for a month
Location

Preston, Lancashire PR1 2QT, England

Salary

£26,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A national IT Service Provider is seeking an experienced IT Field Technician for a permanent position based in the Preston area.
  • The role involves diagnosing and resolving technical IT issues at customer sites, including EPOS and business systems, with significant regional travel required.
  • Candidates should have excellent experience in IT maintenance and fault diagnosis, as well as strong customer service skills.
  • The salary for this position is £25,000, accompanied by a comprehensive benefits package that includes 23 days of holiday, private healthcare, and a company pension.
  • Applicants must have a full clean driving license and a clean DBS, with flexibility in hours and location being essential.

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Preston area, and will attend customer sites to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Covering the Preston region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 9am-5:30pm - but these may vary depending on demand)

Salary & Benefits: Salary will be £25,000 plus excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

  • Visit customer sites to diagnose & resolve EPOS, network, and business system issues
  • Capture photographic evidence and compile clear, actionable reports
  • Coordinate fixes - liaise with management, IT providers & third parties
  • Mediate IT solutions between franchisees, service desks, and IT contractors
  • Ensure accurate stock tracking & report completion for smooth operations
  • Keep stakeholders informed & updated at all times

What we're looking for:

  • Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
  • Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
  • High degree of flexibility in terms of hours of work and location.
  • High level of health, safety and environmental compliance
  • Full clean driving license.
  • Clean DBS required.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.