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Are you passionate about technology and customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you!
Key Responsibilities:- Provide technical support during pre-sales and post-sales processes.
- Hold regular account review meetings to analyze customers' needs and suggest upgrades or additional features.
- Understand client needs and roadmap future solutions.
- Manage existing portfolio and develop key accounts.
- Attract new business opportunities to grow your portfolio and pipeline.
- Upsell, cross-sell, and develop accounts to ensure maximum profitability.
- Build lasting relationships with key stakeholders.
- Negotiate new contracts and payment terms.
- Build, manage, and forecast a solid 3-month pipeline.
- Liaise with Service Delivery team to ensure customer requirements are fulfilled.
- Strong communication and customer service skills.
- A good work ethic, professionalism, and a desire to develop your skills.
- A solid technical background with hands-on experience in digital and cloud-based technologies.
- Experience managing SME customers.
- Passion for working within the Telecoms & IT Sector, ideally with previous sales experience in this environment.
- Knowledge of Cloud Services, Microsoft and Linux technologies, VOIP & Unified Communications.
- Confidence in selling Cisco, Juniper, or Meraki products.
- Previous Technical Account Management experience with a demonstrable understanding of the sales process.
- Ability to project manage bigger projects from presales to implementation.
- Ability to work autonomously and manage your own workload.
- Full UK driving license.
- Familiarity with CRM systems to build and manage pipelines effectively.
- Excellent problem-solving skills and the ability to remain composed under pressure.
- Experience with tools such as Salesforce, Autotask, Kaseya, Ability, and other quoting platforms is essential for sucess in this role..
- Self-motivation, resilience, and a results-driven mindset.
- Competitive salary ranging up to £60,000 basic per year, with uncapped commission.
- Hybrid role with flexibility to work from the office and remotely.
- Travel to customer sites for scheduled meetings.
- 25 days holiday, plus UK Bank Holidays.
- An additional day off to celebrate your birthday.
- Life insurance.
- Income Protection cover.
- Employee Assistance Programme (EAP).
If you are interested in the Technical Account Manager role, please submit a copy of your CV to .
For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
