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Job Purpose
To provide lead technical expertise in a specialist technical area and/or manage a small team of ICT Engineer/Designers and ICT Technical Support Officers.
As a Senior ICT Engineer/Designer, you will provide professional technical ICT Engineer/Designer expertise covering operational ICT support, implementation, and maintenance of ICT infrastructure and/or applications and services.
As a Senior Solutions Designer, you will have significant experience in the design and build of solution components and be either growing into the Solution Architecture role or, as a practiced end-to-end designer, you will be increasingly taking overall accountability for some solutions. You will typically be mentoring or leading other Solutions Designers.
Accountabilities/Responsibilities
To provide lead technical expertise in a specialist technical area and/or manage a small team of ICT Engineer/Designers and ICT Technical Support Officers. This will include, but not limited to, many of the following responsibilities:
- Maintain an up-to-date, in-depth knowledge of ICT technical area(s).
- Maintain an awareness of solution discipline/client sector trends and policies relating to ICT.
- Seek advice and guidance from 'subject matter experts' in the industry on technical and operational issues as necessary.
- Ensure the effective implementation of solutions, projects and programmes.
- Technical authorship and ownership of solution designs to meet client requirements aligned with the strategic direction of ICT Services.
- Undertake ICT problem diagnosis and resolution both 2nd line and 3rd line including on call emergency support where required; may be required to provide full 24-hour on call emergency support.
- Technical support recovery activities following failure, including disaster recovery.
- Implement ICT technical solutions.
- Undertake design and analysis tasks.
- Monitoring performance and propose and implement performance enhancing changes.
- Helping to ensure that availability targets are met.
- Understanding the key priorities and targets and the effectiveness of the service.
- Producing and maintaining appropriate technical and operational documentation.
- Monitor the work undertaken by ICT Engineer/Designerss.
- To develop and maintain AskICT knowledge articles.
- Maintaining an awareness of technology developments and their application.
- Taking technical ownership with respect to solution design and referring to Solution Architects as necessary.
- Interface with Platform Architects to take account of ICT service, support and operational impacts.
- Ensure all design deliverables are delivered on time to the correct quality standards
- Understand the key design parameters and governance required to deliver a successful design.
- Defining tactical actions and strategic direction for the designated technical area, including improvements, road mapping and obsolescence, identifying and designing innovative service improvement initiatives with the Platform Architect.
- Leading discussions with existing and new suppliers and exploring emerging technology options.
- Assisting with the delivery of design methodology, processes and standards.
- Identifying areas of opportunity to reduce costs where appropriate.
- Mentor, support and provide guidance to ICT Engineer/Designers and ICT Technical Support Officers.
- Provide immediate line management and supervision for the team in all matters relating to performance, conduct and attendance.
- Manage and prioritise the workloads of the team against agreed targets and benchmark appropriately against other teams.
An installation expert in a specific technical area of expertise including but not limited to many of the following:
- Taking a lead role in problem diagnosis and resolution including on call emergency support where required; may be required to provide full 24-hour on call emergency support.
- Taking a lead role in technical support recovery activities following failure, including disaster recovery.
- Monitoring performance and propose and implement performance enhancing changes,
- Ensuring that availability targets are met.
- Producing and maintaining appropriate technical and operational documentation.
Qualifications:
Industry practitioner qualifications in relevant skill area (e.g., Microsoft, Cisco or Oracle)
ITIL Service Management Qualification (Foundation or above)
Educated to degree level
Experience:
Minimum of 3 years design, systems analysis, programming or technical support experience, specialising in the advertised skill areas
Proven track record of design or implementation of ICT end-to-end solutions and resultant change
Good understanding and practical experience of ITIL methodology and its application in a commercial and local government environment
Managing challenging and competing workloads
Ability to lead and motivate high performance teams
Knowledge and skills:
Team leadership, line management, motivation and coaching skills
Able to manage a range of activities according to their priority and deal with uncertainty and ambiguity
RQ1410776Senior ICT Engineer Designer Senior ICT Engineer Designer Senior ICT Engineer Designer
