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Position: Service Desk/Engineer Administrator in Preston
Contract Type: Permanent full time 37.5hrs pw
Annual Salary: Up to £26,000
Our client, a leading manufacturing organisation, is seeking a Service Support Administrator to join their dynamic team. If you have a passion for administration and a strong attention to detail, this is the perfect opportunity for you.
Are you a motivated Service Administrator with excellent communication and organisational skills?
What is a Service Administrator?
As a Service Administrator, you will work closely with the Service Team to manage field engineers' schedules and ensure efficient service delivery. You will play a vital role in meeting Service SLAs and goals, demonstrating high standards of work and effective time management.
Core Job Requirements & Duties:
Strong sense of organisation and proactivenessProven experience in a service roleAbility to work well within a teamUnderstanding of inclusion and ethical standardsWillingness to learn and adaptDriven and determinedAbility to work well under pressurePositive approach to tasks and peopleExcellent problem-solving skills, utilising teamworkProficient in using Microsoft Office tools (Excel & Word)Take ownership and responsibility for workload and provide support to others
'ESSENTIAL' Duties:
Assist in booking engineers and keeping customers informedGenerate invoices for completed workProcess subcontractor paperworkManage site permits for field engineersFollow up on quotations from the Service DeskRespond quickly to potential customer issuesProvide cheerful telephone supportMonitor and respond to emails and other correspondenceReview and complete work streams, including quotes and portalsSupport the team by providing administration supportPut the customer at the heart of everything you do, aiming to achieve the 24-hour SLAIdentify and manage your workload effectivelyExceed customer expectationsImmediately report quality issues and learn from themUpdate your manager daily on any concerns or issuesPerform other reasonable duties as assigned
Join our client's dynamic team and be part of their continued success in providing excellent service to their customers. If you are ready to take on this exciting opportunity, please apply
Note: Due to the high volume of applications received, only shortlisted candidates will be contacted. Thank you for your understanding.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
