Service desk incident management practitioner 6 MonthsBased: Preston HybridHourly Rate: £47.00 Paye or £63.40 Umbrella inside IR3537 Hours per week OverviewBAE Systems is looking for a Service Operations Practitioner to join their Information Management & Technology team. In this role, you’ll take ownership of incident management delivery, supporting performance across the Command Centre, Service Desk, and Resolver Teams, ensuring service targets are met and customers stay satisfied Skills

Strong understanding of the SIAM model and ServiceNow reporting
Good technical understanding with the ability to simplify and prioritise issues
Experience with ITIL lifecycle and Service Operations
Excellent analytical, communication, and stakeholder management skills
Proficiency in Excel, PowerPoint, and incident trend reporting
Previous experience in team leadership or management is a plus

The Job

Overseeing day-to-day incident trends to ensure SLAs and KPIs are achieved
Leading daily service reviews and coordinating with internal and external teams
Supporting major incident management (MIM) activities and ensuring effective communication
Producing clear reports, executive summaries, and trend analysis for stakeholders
Acting as an escalation point for complex issues
Providing training and guidance to team members and resolver teams
Managing inputs to daily, weekly, and monthly service reports

Please note – BPSS clearance is required for this role If you would like to be considered for this role please don't hesitate to click apply or call Levi Jackson on for more information. About BAE:BAE Systems is a leading global defence, aerospace, and security company. They’re experts in delivering advanced solutions for air, land, and naval forces, as well as commercial aerospace and cyber security. Known for its commitment to innovation and excellence, BAE Systems offers exciting career opportunities for those looking to make a significant impact in cutting-edge technology and defence sectors.Inclusion statementOutsource UK is committed to creating a diverse environment and is proud to be an equal opportunity employer. You'll receive consideration for your application without regard to race, religion or belief, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.

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