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2nd Line IT Engineer

In Technology Group Limited
Posted 23 days ago, valid for 7 days
Location

Preston, Lancashire PR4 0AS, England

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are looking for a 2nd Line IT Engineer to join our team in Preston Central.
  • The salary for this position ranges from £30,000 to £35,000 depending on experience.
  • Candidates should have proven experience in a 2nd Line IT Support role.
  • Key responsibilities include providing 2nd Line support for hardware, software, and network issues, as well as managing escalated tickets.
  • The role requires strong knowledge of Windows Server, Office 365, and network troubleshooting.

Job Title: 2nd Line IT EngineerLocation: Preston CentralSalary: £30,000 - £35,000 DOE

About the Role:

We are seeking a skilled and motivated 2nd Line IT Engineer to join our clients team in the heart of Preston. You will provide technical support, troubleshoot complex IT issues, and ensure the smooth operation of their IT systems. You will work closely with their 1st Line support team, escalating and resolving technical problems while delivering excellent customer service.

Key Responsibilities:

  • Provide 2nd Line support for hardware, software, and network issues.
  • Manage escalated tickets from the 1st Line team, ensuring timely resolution.
  • Maintain and troubleshoot Windows Server, Office 365, and networking infrastructure.
  • Assist with IT projects, deployments, and system upgrades.
  • Document technical processes and solutions.

Requirements:

  • Proven experience in a 2nd Line IT Support role.
  • Strong knowledge of Windows Server, Office 365 and applications
  • Network troubleshooting (routers, switches, firewalls, VPN setups)
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills with a customer-focused approach.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary with room for growth.
  • Team activities & events.
  • Central location with easy transport links.
  • Opportunities for professional development and certifications.
  • Friendly and supportive work environment.

How to Apply:

If you're enthusiastic, love giving a helping hand and are ready to take the next step in your IT career, please apply for immediate consideration!

Key Skills: 2nd Line, IT Support Engineer, IT Engineer, 1st/2nd Line , IT Technician, IT Support, Senior IT Engineer

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.