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Role: IT Support Engineer
Location: Preston, Lancashire
Salary: 26,000 - 32,000 DOE
We are looking for an enthusiastic 1st/2nd Line IT Engineer to join our clients growing team in Preston. The successful candidate will be responsible for providing technical support to internal users. From handling day-to-day support requests to getting involved in project work and system improvements.
Benefits:
- 25 days holidays, plus bank holidays
- On site free parking
- Professional development opportunities
- Paid Certifications: Microsoft Partners
- Free breakfasts, regular free lunches, socials, etc
Key Responsibilities:
- Be the first point of contact for staff with technical issues
- Be willing to help out and contribute to the build of hardware
- Respond to queries via phone, email and other channels
- Diagnose technical issues and provide solutions
- Provide customer service and liaise with other departments
Skills and Requirements:
- Able to support users at a 1st/2nd line base
- Good knowledge of computer hardware and software
- Experience with Windows and/or Mac operating systems
- Laptop, PC, printer support/troubleshooting
- Excellent customer service and communication skills
- Strong written and verbal communication skills
- Office 365, Intune, Active Directory, Servers, Security
- Driving Licence and own vehicle
If you are interested in this role and have the required skill set, please apply for immediate consideration and interview.
Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
