Back to search
A Technical Lead - 3rd Line IT Support Engineer is required to join an established and growing MSP business based near Fulwood, in Lancashire.Are you an enthusiastic, customer-focused IT professional? We're looking for an L2/L3 IT Support Engineer to join a small and friendly team in Preston. If you thrive in a fast-paced technical support environment and enjoy solving complex problems, this role is for you!Key Responsibilities:
- Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
- Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
- Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
- Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.
What You'll Do:
- On-Site Support: Attend local customer sites to install new solutions or resolve current issues.
- Remote Support: Provide remote support to customers across our group.
- Microsoft Environment: Work with Windows Server 2012/16/19 and up to Windows 11 Operating System.
- Active Directory & More: Manage Active Directory, DHCP, DNS, Remote Desktop Services, SharePoint, OneDrive, and VPN connections.
- Office 365: Utilize your knowledge of the Office 365 environment.
- Networking: Apply your understanding of networking principles to troubleshoot and resolve customer issues.
- IT Security: Address IT security issues, including networking, backup solutions, and spam/malware filtering.
Requirements:
- Experience: At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations.
- Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
- Customer Focus: Excellent customer service skills and the ability to work independently and as part of a team.
- Must hold full driver's license
- Previous experience working for a MSP essential
The company:
- Dynamic Environment: No two days are the same, offering a variety of challenges and opportunities.
- Friendly Team: Work with a supportive and collaborative team.
- Growth Opportunities: Develop your skills and advance your career in IT support.
Additional Information:Salary for this role is competitive up to £50,000 dependant on experience Based on site in the office. Working hours: Monday - Friday, 37.5 hours per week working between the hours of 08:00 - 17:00.Benefits Include:
- 25 days holiday + Bank holidays
- Birthday day leave
- Income protection
- Life assurance
- Private health
- And many more!
How to apply:If you are interested in the Senior Technical Lead - 3rd Line IT Support Engineer role, please submit a copy of your CV to For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for IT
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
