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- Processing claims within the required service standards and in accordance with departmental objectives
- Operate within defined authority levels – Life Protection, Critical Illness and Disability benefits
- Handle and support complex customer and IFA enquiries, on the telephone and in writing
- Provide guidance to others in order to resolve queries using appropriate processes, systems and philosophy
- Produce accurate assessment of all claims using available records and systems and pursuits evidence in line with claims philosophy and practices
- Claims Assessment experience across Life, Critical illness and Disability
- Excellent communication skills, confident to probe customers and share difficult messages in a clear and concise manner bother verbally and in writing
- Participate in learning and development to achieve a continuous and up to date understanding of market related products and processes
- Share knowledge with less experienced Team members
- Team working skills
- Decision making skills
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment.
