- Take incoming service calls and addressing enquiries or product faults
- Reviewing client requests and allocate works to field service engineers
- Providing 1st and 2nd line support as required
- Scheduling engineer call outs to site
- Scheduling planned preventative maintenance visits
- Monitor client's assets and provide asset management and outstanding work reports as required
- Liaising with suppliers to ensure timely procurement of repaired or replacement parts and equipment
- Maintaining and updating ticketing platform
- Handling RMA's
- An excellent telephone manner
- Strong communication and customer service skills
- Experience with Microsoft Office
- Excellent organisational and time management abilities
- A natural multitasker who works well in a fast-paced environment and manage hectic schedules effectively
- Salary Negotiable Dependant on Experience
- 22 Days holiday, plus bank holidays and an additional day for your birthday
- Pension
- Additional Benefits