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Our client, a prominent organisation within the aerospace sector, is currently seeking a Time & Attendance Advisor to join their operations team on a contract basis in Preston. This role is integral to providing essential services to approximately 30,000 UK-based employees by ensuring the accuracy and efficiency of Time and Attendance records.
Key Responsibilities:
- Navigating multiple systems and using process knowledge to respond to employees' queries
- Ensuring a high level of quality and customer service, in line with the Service Level Agreement
- Supporting Time & Attendance tasks such as extracting and checking pay data, running reports, and data cleansing activities
- Contributing to the continuous improvement of existing procedures and processes to enhance efficiency and effectiveness
- Reviewing, developing, and implementing changes to working procedures and documentation
- Providing additional support to projects impacting Time & Attendance processes and the team when required
Job Requirements:
- Experience in Time and Attendance process and system administration (desirable)
- Understanding of governance principles (essential)
- An appreciation of business policies and processes (desirable)
- Intermediate Excel skills (essential)
- Excellent customer service skills (essential)
- Ability to learn and navigate business systems and applications (essential)
- Excellent oral and written communication skills (essential)
- GCSEs or equivalent in Maths and English (Grades A-C) (desirable)
Core Duties:
- Responding to a range of employee and stakeholder queries of varying complexity
- Processing transactional queries, requests, and maintaining accurate data and systems
- Processing pay extracts for overtime, conducting system checks and onboarding new starters
- Maintaining a high level of customer service in a busy customer-facing environment
If you are a detail-oriented professional looking to leverage your administrative skills in the aerospace industry, we encourage you to apply now to join our client's dedicated and dynamic team in Preston.
