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We have an exciting opportunity for a Hire Controller to join the team of a national company that supplies plant hire equipment to the construction industry.Details below:Company - National Plant Hire CompanyJob Title - Hire & Sales CoordinatorLocation - PrestonSalary - Up to £27k / annum + bonus + excellent benefitsOur client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to work in a small team on a busy hire desk within their customer's offices in the Preston area. Hire industry experience isn't essential for this role, but you must have experience working in a fast paced, office based customer services environment.The role reports into the Service Manager, and the main parts of the role include:
- Dealing with all telephone and email enquiries, and raising of contracts
- Maintaining spreadsheets and reports
- Obtain detailed information from the customer requesting plant, off-hiring plant or reporting breakdowns
- Source and re-hire non-company equipment ensuring both best price and quality.
- Liaise with other depots to ensure that equipment is available.
- Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.
- Assisting with any problems regarding on hires, off hires and breakdowns using the escalation process where necessary.
- Collate weekly KPI information.
Requirements:
- Experience in the hire industry is preferable, but not essential
- Strong customer service and communication skills
- Strong IT skills including MS packages
- You must be reliable, enthusiastic, and well organised.
- Independent worker
- The successful candidate will need to be self-motivated and proactive
