2nd Line Support Analyst

Absolute Recruit

Posted 18 days ago, valid for 25 days

Princes Risborough, Buckinghamshire HP27 9DN, England

£25,000 - £29,000 per annum

Full Time

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Sonic Summary

The position is for a 2nd Line Support Analyst located in Princes Risborough, offering hybrid working after a probation period.
The salary range for this role is between £25,000 and £29,000, along with benefits such as a pension scheme and 25 days of holiday.
Candidates must be willing to undergo an Enhanced DBS check if selected for the role.
The role requires strong technical skills, including server management and experience with Office 365 and Google Workspace, along with excellent communication abilities.
Applicants should have relevant experience in a similar support role, ideally with a proactive and customer-focused approach.

2nd Line Support Analyst
Princes Risborough (Hybrid Working After Probation)
£25,000 - £29,000 + Amazing L&D + 25 Days Holiday

2nd Line Support AnalystPrinces Risborough (Hybrid Working After Probation)£25,000 – £29,000 + Pension Scheme + 25 Days HolidayeDBS: All candidates must be willing to undergo an “Enhanced” DBS check if successful.We are excited to support a growing IT Managed Service Provider looking for a proactive 2nd Line Support Analyst to work closely with their school clients. This position is based in Princes Risborough with the possibility of hybrid working for the right candidate.As a 2nd Line Support Analyst, you will provide remote technical support, working within the escalation process, and ensuring the timely resolution of tickets. You will support 1st line team members and engage with various departments to ensure smooth issue resolution.Responsibilities & Skills Required:

Deliver exceptional 2nd line support to schools, ensuring top-notch customer service.
Guide and mentor 1st line team members, offering expertise in technical troubleshooting.
Swiftly address ICT emergencies and resolve incidents efficiently.
Manage server failures, perform system rebuilds, and oversee both on-premise and cloud-based systems (Office 365, Google Workspace).
Possess strong written and verbal communication skills for interacting with both technical and non-technical users.
Administer Windows domain networks, including DHCP, DNS, and ADFS.
Troubleshoot Hyper-V configurations and provide network support for devices such as laptops and PCs.
Demonstrate flexibility and adaptability, working effectively both independently and as part of a team.
Exhibit excellent problem-solving skills with a proactive, customer-focused approach.

Key Skills: 2nd Line Support Analyst, Server Management, Windows Domain, Office 365, Google Workspace, Hyper-V, Cloud Systems, DHCP/DNSDue to the high volume of responses, only shortlisted candidates will be contacted for this 2nd Line Support Analyst role. If you haven’t heard from us within 7 days, please assume your application has been unsuccessful. However, we will keep your details on file for any future suitable vacancies.

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