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Service Desk Engineer - 2nd Line - MSP

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Posted 9 days ago, valid for 11 days
Location

Princes Risborough, Buckinghamshire HP27 9DN, England

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job is for an IT Support Engineer providing 2nd Line Support in an education-focused environment for a Microsoft Gold partner.
  • The position is located in Princes Risborough, Buckinghamshire, with a salary range of £25,000 to £29,000 plus benefits.
  • Candidates should have previous experience in IT Support, ideally in a 2nd Line Support role, and experience in a school or educational institution is highly desired.
  • Key responsibilities include managing key accounts and providing excellent customer service while supporting IT equipment and Office 365.
  • The working hours are Monday to Friday from 8:30 AM to 5 PM, and interested candidates are encouraged to send their CV for a swift response.

Are you an IT Service Desk or IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry?  You will be providing 2nd Line IT Support from a service desk, as well as manging key accounts, being the bridge between the schools and the business. This is a fantastic opportunity for someone who is currently working in a school in an IT Support capacity, but who feels that their progression opportunities are limited. 

Role: IT Support Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, 3rd Line Support 

Location: Princes Risborough, Buckinghamshire 

Salary: £25k-£29k + great benefits

Working hours: Mon-Fri 8:30am-5pm

What you will bring to the role:

  • Previous experience in an IT Support, preferably to 2nd Line Support role.
  • Experience of working within a school, academy or College would be very highly desired and advantageous. 
  • Previous experience in an MSP environment would be great but is not a necessity.
  • Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony
  • Experience supporting Office 365 is a must.
  • Excellent customer services skills with a passion for providing a customer facing first class service.

Interested? Please send your cv for a swift response

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.