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Customer Retention Insight Specialist

Advanced Resource Managers Limited
Posted 12 hours ago, valid for a month
Location

Pulborough, West Sussex RH20 2JU, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Customer Retention Insight Specialist involves driving strategic insights for client retention and loyalty within an automotive services organization.
  • Candidates should have a degree in Business, Economics, Data Analytics, or a related field, along with experience in market research or data analysis, ideally within the automotive sector.
  • The role requires a proven track record in delivering insights that influence strategic decisions, with strong communication skills and proficiency in analytic tools such as Power BI and Tableau.
  • Salary details are not specified in the job description, but candidates should be prepared for a fast-paced environment with a focus on collaboration across teams.
  • Applicants are encouraged to apply if they are passionate about data-driven strategies and have the ability to manage time effectively in a dynamic setting.

Job Opportunity: Customer Retention Insight Specialist

Are you ready to drive strategic insights and shape the future of client retention and loyalty for a leading automotive ownership services organisation? We're seeking a proactive Customer Rentention Insight Specalist to work closely with our Retention and Ownership Programmes Managers, alongside global regional teams. Your work will reinforce our Ownership Services strategy, driving long-term client retention, loyalty, and achieving targets for parts, accessories, and contributions.

What You'll Do:

  • Prepare and deliver key market intelligence reports regularly, including competitor analysis, consumer behavior insights, and product development trends.
  • Conduct ad-hoc analyses of the automotive industry, focusing on product innovation, global/local market trends, client segments, and the competitive landscape to guide business decisions.
  • Build a robust market intelligence function to provide regional managers with actionable insights on market dynamics, helping retain existing clients and attract new business.
  • Monitor sales performance metrics, track strategic objectives, and create new reporting tools to measure action effectiveness.
  • Collaborate with Data Science, Client Experience, and Brand teams to explore business opportunities and identify new sales channels.
  • Offer strategic guidance on industry partnerships and opportunities.
  • Attend industry events to extract insights and develop practical outputs that impact strategy.
  • Standardise and document processes, tools, and workflows within Business Development to align with best practices.

Your Background:

  • Degree in Business, Economics, Data Analytics, or a related field.
  • Experience in market research, data analysis, or business intelligence, ideally within the automotive or related industries.
  • A proven track record in delivering insights that drive strategic decisions.
  • Expertise in analysing multiple data sources to solve complex problems.
  • Strong communication skills with the ability to present complex data in an accessible way.
  • Commercial awareness and an understanding of how to impact P&L positively.
  • Advanced proficiency with Excel and PowerPoint, and skilled in analytic tools like Power BI, Tableau, and Salesforce reporting.
  • Exceptional time management and the ability to prioritise in a fast-paced environment.

If you're passionate about shaping data-driven strategies and enjoy working with cross-functional teams, apply today to join our team as we accelerate growth and drive client success.

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.