Back to search
Technical Product Manager  Location:  Hybrid 3 days a week in West Sussex office A fantastic opportunity to join a leading travel and leisure company that specialize in outdoor holidays across UK and Europe with an array of activities and offering life-time experiences and adventures to holidaymakers.Our client is looking for an experienced Technical Product Manager to build and lead a team of skilled and efficient technical experts to support the growth of products and exceptional customer service to their clients.Technical Product Manager Key Responsibilities:
- Lead and develop team members to meet goals and personal growth objectives.
- Ensure sufficient staffing to manage phone lines and support the contact center, especially during peak times.
- Resolve insurance and financial services product queries effectively.
- Create reporting and process improvements to boost efficiency, reduce costs, and enhance customer experience.
- Maintain accurate and compliant financial services materials for the department and contact center.
- Regularly review external-facing materials for accuracy and compliance.
- Analyze feedback from members and contact centers, recommending improvements.
- Approve financial services marketing materials, ensuring compliance and evidence of claims.
- Review competitor products and produce reports on changes and their impact.
- Assist in writing consumer-friendly policy wordings and product documentation.
- Contribute to projects as needed.
- Represent the department at exhibitions and events.
- Complete required professional development to maintain FCA compliance.
Technical Product Manager Skills & Experience Required:
- Experience in working in similar role, preferably from an insurance background
- Management experience including leading, training and mentoring a team
- Strong knowledge of personal lines insurance, products, and compliance.
- Experience in approving marketing materials for technical accuracy.
- Ability to write clear insurance policy wordings and technical documentation.
- Competitor analysis and insights reporting experience.
- Knowledge of touring outfits or travel insurance is a plus.
- Experience translating FCA compliance into actionable tasks.
- Ability to write and present reports in Google Slides or PowerPoint
- Excellent communicator, with strong attention to detail
- Ability to manage multiple tasks and prioritize effectively.
Technical Product Manager Additional Information:
- Salary: £45,000 - £50,000 base salary, plus excellent benefits
- Position: Hybrid with 3 days a week in the office in West Sussex
