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- Enhance operational systems and processes in housing services
- Build partnerships with external agencies for coordinated support
- Manage referrals, assess client suitability, and ensure a welcoming move-in process
- Assist in budgeting to ensure financial stability and resident support
- Promote financial literacy among residents and oversee payments
- Lead, support, and train team members to reach full potential
- Conduct regular team meetings and supervision sessions
- Set and monitor performance goals, using outcome-based measures
- Develop systems to support residents in maintaining their units
- Strong knowledge of welfare benefits, housing and homelessness laws, and financial inclusion.
- Experience supporting vulnerable populations, particularly those facing complex challenges.
- Expertise in mental health, addiction recovery, and harm reduction strategies.
- Proven ability to lead a team and inspire positive change in clients.
- Excellent communication skills, adept at building productive relationships with colleagues, residents, and stakeholders.
