Training & Competence Manager (ER Advice)

Location: Remote with monthly visits to Plymouth
Job Type: Full-time, 40 hours per week
Travel Required: Yes

We are seeking a Training & Competence Manager to play a pivotal role in ensuring the delivery of high-quality later life lending advice. This role involves overseeing the development, implementation, and maintenance of robust training and competence frameworks, assessing, monitoring, and enhancing the skills, knowledge, and performance of advisers to ensure compliance with regulatory standards.

Day-to-day of the role:

Manage the Suitable Advice Guide, ensuring it aligns with regulatory requirements and standards.
Deliver and oversee the T&C scheme, ensuring full integration within the advice force.
Provide support, guidance, and advice on regulatory, conduct, and reputation risks.
Support the delivery of good customer outcomes through an effective T&C scheme that incorporates Consumer Duty principles.
Stay updated with product, legislative, and regulatory changes, advising the business accordingly.
Conduct internal reviews, roleplays, and client meeting assessments to ensure adviser competence and identify training needs.
Manage the sign-off process for competent advisers and supervisors.
Provide tailored coaching and support CPD for advisers and supervisors.
Manage company inductions and support new advisers through the certification process.
Maintain effective training and competence records and manage reporting of advice-linked risk events.
Build and maintain business relationships with all relevant stakeholders and contribute to key business projects and initiatives.

Required Skills & Qualifications:

CeMap and CeRER qualifications.
Experience in a regulated financial services environment.
Proven experience in training, coaching, and developing people within a regulatory environment.
Strong knowledge of FCA regulations and an understanding of the SMCR.
Excellent stakeholder management and communication skills.
Experience leveraging digital technology to improve advice processes and quality outcomes is desirable.
Level 4 or above financial planning qualification is desirable.

Additional Requirements:

This is a Certified role under the Senior Managers Regime, requiring regular regulatory checks including DBS and Credit Check.

Conduct Rules:

Act with integrity, skill, care, and diligence.
Be open and cooperative with regulators.
Pay due regard to the interests of customers and treat them fairly.
Observe proper standards of market conduct.
Deliver good outcomes for retail customers in line with Consumer Duty.

To apply for the Training & Competence Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

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