Job Advertisement: Housing Performance Manager

Location: Hounslow, London
Contract Type: Temporary (3 months) (possible extension)
Hourly Rate: 28.01 per hour PAYE - 36.57 per hour Umbrella
Working Pattern: Full Time 36 hours per week - . This is a hyrid role which requires attending the office a minimum of 3 days a week
Driving Required: No

Are you an experienced Housing Performance Manager looking for an exciting opportunity to lead a performance management and improvement programme? Our client, a local authority in Hounslow, is seeking a dedicated individual to drive excellence in housing services for tenants.

Exciting opportunity alert! We're looking for a dynamic Housing Performance Manager to lead a transformative performance management programme for a local authority in Hounslow, London. In this full-time temporary role, you'll drive continuous improvement in housing services, ensuring compliance with the latest regulations while enhancing tenant experiences - all while enjoying a competitive hourly rate and a supportive working environment!

Purpose of the Role:

In this pivotal role, you will spearhead the development, delivery, and implementation of a performance management programme, utilising rigorous analysis of statutory and regulatory housing data. Your work will ensure compliance with the new Social Housing Regulation Act 2023 while striving for continuous improvement in service delivery.

You will leverage your in-depth knowledge of local authority housing services-including homelessness, allocations, maintenance, and repairs-to enhance tenant experiences and ensure high-quality housing services.

Key Responsibilities:

Lead the management, planning, and coordination of tenant satisfaction performance recording and reporting activities.
Develop action plans based on evidence gathered from data, aiming to deliver exceptional outcomes within tight timelines and budgets.
Establish innovative approaches to performance, quality assurance, and audit trails, setting clear objectives and performance targets.
Line-manage a Housing Improvement Analyst and support two Housing Performance Assistants, fostering a motivated and high-performing team.
Prepare formal reports and presentations for stakeholders, ensuring accurate and comprehensive documentation for audit purposes.
Monitor resources, including budgets and ICT, ensuring data integrity and security across all projects and services.
Proactively identify potential issues and risks, implementing strategies to prevent or resolve them effectively.
Engage with tenants and residents to gather insights and feedback, ensuring their voices are considered in service improvements.

Key Skills:

Proven experience in performance management and improvement, with a strong background in data analysis and project management.
Excellent communication and presentation skills, capable of conveying complex information to diverse audiences.
Strong leadership abilities, with a focus on team development and motivation.
Knowledge of local authority housing services and compliance requirements, particularly the Social Housing Regulation Act 2023.
Proficiency in ICT data retrieval and statistical analysis, with a keen eye for quality assurance and audit readiness.
Experience in budget management and risk management, with a strategic approach to problem-solving.

Why Join Us?

This is an excellent opportunity to make a significant impact on housing services in Hounslow. The office is conveniently locatedfrom the train station, offering an accessible work environment.

If you are passionate about delivering high-quality housing services and have the skills to drive performance improvements, we want to hear from you!

Application Process:

To apply, please submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

Join our client in their mission to provide exceptional housing services and improve the lives of tenants in Hounslow. We look forward to your application!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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