End Point Assessor

3x End Point Assessor - Customer Service

Salary: 27,311 - 28,382 per year
Location: Birmingham, Coventry, Leicester, Liverpool, Manchester, Preston, Southampton, Portsmouth, Winchester
Contract: Fixed Term (6 months)
Hours: Full Time

We're on the lookout for friendly, down-to-earth Customer Service End Point Assessors who want to make a real difference! If you're ready to take your career to the next level and help train the next generation of industry pros, this could be the perfect role for you.

You'll be joining a team that truly supports you, values your expertise, and gives you opportunities to grow. We invest in our people by offering training, professional development, and plenty of hands-on experience to keep your skills fresh.

Plus, you'll get a flexible schedule, a better work/life balance, and the chance to use your experience in a meaningful way.

If you're looking for a rewarding job where you can shape the future of customer service, this is it!

What You'll Be Doing:

As an End Point Assessor, you'll carry out fair, independent assessments for apprentices, making sure they meet the required standards. You'll work closely with employers and apprentices, providing expert guidance and grading their performance.

You'll also:

Plan, deliver, and report on End Point Assessments.
Keep up to date with industry standards.
Handle a bit of admin (don't worry, we'll train you on our systems!).
Work from home and out in the field, visiting apprentices.

What You'll Need:

Experience in a customer service role at management or supervisory level.
Assessor qualification.
A real passion for customer service.
A car (you'll need to travel for assessments).
Confidence using MS Office and other IT systems (training provided for EPAPro).

Perks & Benefits:

25 days' holiday (plus your birthday off!).
Option to buy extra holiday days.
Long service rewards.
Enhanced pension.
Life assurance (3x annual salary).
24/7 virtual GP and health support.
Health Cash Plan.
Employee Assistance Programme & wellbeing content.
Perkbox discounts.
Flexible working hours (9-5:30 core hours).
Enhanced sick pay.
Enhanced parental leave.
Recognition & rewards, plus an annual awards event.

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