Department: Operations/Southeast

Location: Colchester/Tendring/Clacton/Harwich (Home-based with regular travel required)

Reporting to: Operations Team Leader

Contract Type: Permanent

Hours of Work: 40 hours per week (Monday - Friday, 8:30am - 5:00pm)

Salary: 27,264.00 - 42,287.00 per annum

About the Role:
We are seeking a motivated and experienced Housing Officer to provide comprehensive support and management to Service Users residing in dispersed accommodation across the Colchester, Tendring, Clacton, and Harwich areas. This role requires a proactive and empathetic individual with excellent communication, interpersonal, and organisational skills.

Key Responsibilities:

Service User Support:

Manage a caseload of approximately (Apply online only) Service Users.
Conduct inductions and support Service Users settling into their new accommodation.
Provide guidance and signposting to local services (doctors, shops, support agencies).
Conduct regular visits and report any incidents, issues, or concerns.
Ensure Service Users adhere to tenancy agreements and move-on dates.
Arrange transportation for Service Users as needed.
Prioritize Service User health and safety.
Conduct regular welfare checks.

Property Management:

Conduct regular property inspections and report any maintenance issues.
Ensure timely repairs and replacements of property items.
Recommend property relocations for optimal portfolio utilisation.
Prepare properties for re-occupation after Service User departure.
Ensure properties comply with all health and safety regulations.

Administration & Compliance:

Maintain accurate and up-to-date records of all Service User interactions and property information.
Ensure compliance with all relevant company policies and procedures.
Prepare and submit required reports.
Ensure appropriate property certification documentation is produced and recorded.

Stakeholder Engagement:

Build and maintain positive relationships with local stakeholders (landlords, housing providers, support agencies).
Liaise with local support agencies to ensure relationships are maintained.
Assist in the local stakeholder involvement process by attending meetings as required.

Collaboration & Support:

Work closely with your line manager and team members.
Collaborate with others, attending meetings as required.
Support team members and provide on-the-job training.
Provide cover for other staff as agreed by the line manager.
Be available for out-of-hours support in case of significant emergencies.

Essential Skills & Experience:

Experience in supporting vulnerable adults or working within a housing environment.
Excellent communication, interpersonal, and organisational skills.
Ability to work independently and as part of a team.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office Suite.
Full UK Driving Licence (Essential)

Desirable Skills & Experience:

Experience working with dispersed accommodation.
Knowledge of housing legislation and homelessness issues.
Experience using property management software.

Benefits:

Competitive salary (27,264.00 - 42,287.00 per annum)
25 days annual leave plus national bank holidays
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
Life Cover (2 x basic salary)
6-month probation period
Employer pension contribution (4% employer, 4% employee)
Laptop/Phone/other equipment if required as part of the job role
Referral Scheme

Ready for a new challenge? Apply NOW!

Manpower is acting as a Recruitment Business for this role.

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