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The objective of the role will be to ensure all customers of are provided with the highest possible levels of customer service:
Main Duties:
- Provide excellent customer service offering assistance where required to retain our existing customers and give a good impression to new ones.
- Provide support for Commercial Activities (tenders/proposals)
- Maximise washing revenue based on availability and capacity.
- Provide the maximum level of service to existing and new customers including communicating on delivery/arranging new contracts
- Provide marketing support for the company ownership of social media, be pro-active and creative.
- Be an active member of the Quinton Office team.
- Support the wider sales team with timely information and communication
- Support the operational teams with information, acting as the focal point, liaising between sales, depots and customers.
- Be 'curious'; ask questions and propose ideas where appropriate; make changes to improve how things are done.
- Build sustainable and trustful relationships with all stakeholders (sales teams/customers/depots management).
The successful candidate will have the following skills:
- Confident, assertive with a professional approach.
- Customer service focused with patience and empathy.
- A team player with the ability to problem solve, multi-task and use own initiative.
- Ability to learn and apply new systems and processes quickly.
This really is an excellent time to join a company who is growing, has a big vision for the future and want the right people on board. There is a competitive base of 26000 - 27000 and 25 days holiday pension and other attractive benefits.
