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Our client is a family run, maintenance company that specialises in flooring. They cover all the UK and Ireland and have over 25 years’ experience in both domestic and commercially based clients.
Duties of a Customer Service Assistant
To provide Account managing/ Customer service skills to our fast paced, rapidly growing business.
- Liaise with clients on all new jobs and any current issues that may arise.
- Liaising with fitters to arrange reactive call outs within the allocated time frames.
- To liaise directly with suppliers and fitters to organise flooring projects.
- Liaising with suppliers and placing orders for flooring materials and ensuring correct pricing is used and applied.
- Coordinating deliveries from manufacturers to site, liaising with manufacturers and site managers
- Organising and sorting paperwork and filing systems.
- Using a variety of software packages, such as Microsoft Word, Outlook, Excel, Access, etc., to produce correspondence and documents, records, spreadsheets, and databases.
- Telephone skills
Systems Used:
- QuickBooks accounting
- Job Tracker
- Excel
- Outlook
Skills/Qualifications:
- Great communication
- Problem solving skills
- Reporting Skills
- Excellent IT skills
- Highly accurate work with attention to detail
- Numerical & analytical
- Highly organised
- Keen to learn
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.
Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
