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Think Specialist Recruitment are delighted to be working with a fantastic company based within the Radlett/Shenley area. This company have an exciting opportunity for the right candidate to join their support team. This person will be handling calls from customers, providing technical support, and working within a close knit team.
This is an office based position, so the suitable candidate must be happy to be fully office based.
Salary - 26,000 - 30,000 depending on experience
Office based role - must be able to get to the Radlett area
Some of the duties will include:
- Answering the calls and accurately logging all contact onto the system
- Progressing cases until resolution, making sure the customer is always kept up to date
- Logging all bugs, requirements and issues
- Escalating customer cases to the Manager where necessary
- Liaising with technical staff to ascertain the best way to solve issues
- Liaising with colleagues and customers to provide a professional service
- Fault finding to resolution
- Offer advice to customers on new features to create more sales opportunities
- Update IT systems as necessary to maintain a contact database
The suitable candidate:
- Good problem-solving skills
- Organised and methodical approach
- Good ability with Microsoft products
- Good customer and communication skills.
- A polite, empathetic and helpful manner.
- Ability to proficiently and accurately use a PC and Windows
- Ability to deal with customers, handling them in a professional manner.
- Good team player
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
