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The Role:
An experienced IT Support Engineer is sought to focus on Azure and M365 multi-cloud environments, including Google and AWS. The role involves supporting, administrating, and maintaining hybrid cloud infrastructures that span distributed software applications, on-premises networks, and infrastructures. It requires a combination of hands-on implementation and client support.
Ideal Candidate Traits:
- A passion for technology, with a talent for solving complex challenges and exploring innovative solutions.
- Adaptability to new situations, with the ability to find technical solutions efficiently.
- Excels in a fast-paced small team environment, consistently looking for ways to refine processes.
- A proactive learner, eager to stay updated with the latest industry developments.
Responsibilities:
- Implement, optimize, and support Windows Server, Azure, and M365 environments to meet client requirements.
- Diagnose and troubleshoot technical issues at T3 and T4 levels, while assisting T1 and T2 teams with escalated tickets.
- Collaborate with team members to resolve tickets, ensuring SLAs and customer service standards are met.
- Maintain clear communication with clients and the team about problem-solving progress.
- Contribute to the knowledge base with documentation for recurring support issues.
- Implement best practices for hybrid and cloud security.
- Configure and troubleshoot cloud, hybrid, and on-premises networks, including VPCs, VPNs, ExpressRoute, NSGs, load balancers, firewalls, and SD-WAN.
- Administer and optimize virtualized environments using Hyper-V, VMware, and cloud-native solutions.
- Document processes and infrastructure configurations thoroughly.
- Comply with change management procedures.
Key Requirements:
- Demonstrated experience in supporting and maintaining Azure and M365 environments.
- Strong knowledge of Windows Server, Azure AD, Azure Security Centre, and M365 portals.
- Proficiency with virtualisation technologies such as Hyper-V and VMware.
- Networking expertise in firewalls, routing, load balancing, VPNs, DNS, CDN, and SD-WAN.
- Advanced troubleshooting skills in cloud, networking, and security domains.
- Experience supporting multiple clients in an MSP or similar environment.
- Strong written and verbal communication skills.
- A full UK driving licence, with the ability to travel to client sites as needed.
Preferred Qualifications:
- Familiarity with hybrid cloud solutions that integrate on-premises and cloud resources.
- Knowledge of monitoring tools like Azure Monitor and AWSCloudWatch.
Benefits:
- Competitive salary (£35,000 - £45,000)
- Company pension scheme
- Opportunities for ongoing professional development and certification support
- Flexible hybrid working options
