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1st Line IT Support

HR GO Recruitment
Posted 16 days ago, valid for 6 days
Location

Ramsgate, Kent CT11 8NJ, England

Salary

£23,400 per annum

Contract type

Full Time

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Sonic Summary

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  • The job is for a 1st Line IT Support position located in Ramsgate.
  • The salary for this role is £23,400 per annum, along with bonuses and profit sharing.
  • This is a full-time, permanent position requiring no prior experience, as full training will be provided.
  • Duties include responding to support requests, troubleshooting technical issues, and assisting with user account management.
  • The work schedule consists of four days in the office and one day at home, promoting a fun and collaborative company culture.

Are you passionate about Technology?
Do you have fantastic customer service skills?
If the answer is yes to the above then this is the ideal role for you!

Job Title: 1st Line IT Support
Location: Ramsgate
Salary: 23,400 per annum plus bonus & profit share!
Job Type: Full time/permanent (4 days in the office/1 at home)

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way!

*No experience required, full training will be provided*

Duties include:

  • Respond to incoming support requests via phone, email, or ticketing system in a timely manner
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
  • Assist with user account management, including creating and managing user profiles and permissions
  • Document all support activities and solutions in the ticketing system
  • Collaborate with other IT team members to ensure timely resolution of issues
  • Provide excellent customer service and ensure user satisfaction with technical support services

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.