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Customer Service Advisor

Trapeze Recruitment Services Ltd
Posted 7 hours ago, valid for 9 days
Location

Ramsgate, Kent CT11 8NJ, England

Salary

£24,500 - £26,000 per annum

Contract type

Full Time

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Sonic Summary

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  • An excellent opportunity is available with a growing organization located in the town center, easily accessible via public transport.
  • Candidates should have good computer and customer service skills, with experience in a fast-paced office or customer service environment.
  • The position requires a minimum of 1 year of relevant experience and offers a salary that will be reviewed after a 3-month training period.
  • Working hours are Monday to Friday from 08:30 to 17:30, with every other Saturday from 09:00 to 13:00.
  • Key responsibilities include handling customer inquiries, managing bookings, and general office administration tasks.

Company Profile

An excellent opportunity to join a forward thinking, growing organisation. This is a great opportunity for candidates that possess good computer and customer service skills who are currently working in a fast-paced office or customer service-based environment.

The company is based in the centre of town, providing excellent public transport routes for candidates that potentially do not drive.

The working hours are Monday to Friday 08:30 to 17:30 and every other Saturday 09:00 to 13:00.

The salary will be reviewed after completion of training which could be as early as 3-months.

Key Duties and Responsibilities

  • Support general customer enquiries over the phone and via email
  • Arrange and confirm bookings with customers
  • Co-ordinate bookings in booking system
  • Process hire extensions
  • Co-ordinate off hire of loan vehicles
  • General manual and electronic record keeping
  • Adhoc management reporting
  • General office administration including emailing, filing and photocopying

Skills and Qualifications

  • Excellent communication and customer service skills
  • Professional and confident telephone manner
  • IT literate
  • Ability to work well under pressure and adapt to any situation
  • A positive attitude to problem solving
  • Flexible with good time keeping

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

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