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Customer Service Advisor

Trapeze Recruitment Services Limited
Posted a day ago, valid for a month
Location

Ramsgate, Kent CT12 5JN, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The position requires a professional telephone manner and attention to detail, with full training provided.
  • Ideal for individuals transitioning from retail or hospitality to an office-based role with sociable hours.
  • Working hours are Monday to Friday from 08:30 to 17:30, with every other Saturday from 09:00 to 13:00.
  • The salary will be reviewed after training, which may be completed in as little as three months.
  • Candidates should have excellent communication skills and be IT literate, with no specific year of experience required.

Full training will be given but the essential requirements are a professional telephone manner and attention to detail. This role would be ideal for someone wanting to move away from retail or hospitality and wishing to secure an office-based position offering more sociable working hours.

The hours of work are Monday to Friday 08:30 to 17:30 and every other Saturday 09:00 to 13:00.

The company is based in the centre of town, providing excellent public transport routes for candidates that potentially do not drive.

The salary will be reviewed after completion of training which could be as early as 3-months.

Key Duties and Responsibilities

  • Support general customer enquiries over the phone and via email
  • Arrange and confirm bookings with customers
  • Co-ordinate bookings in booking system
  • Process hire extensions
  • Co-ordinate off hire of loan vehicles
  • General manual and electronic record keeping
  • Adhoc management reporting
  • General office administration including emailing, filing and photocopying

Skills and Qualifications

  • Excellent communication and customer service skills
  • Professional and confident telephone manner
  • IT literate
  • Ability to work well under pressure and adapt to any situation
  • A positive attitude to problem solving
  • Flexible with good time keeping

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.