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Remote Support EngineerRamsgate | Hybrid (4 days office, 1 day home) | £23,400 + up to £2,500 bonus + EO profit share
Are you passionate about technology and delivering top-tier customer service?
Do you thrive in a fast-paced environment where attention to detail and problem-solving skills are key?
If so, we have an exciting opportunity for you!
Our client, an Employee-Owned business, is seeking a Remote Support Engineer to join its dynamic team. With a culture built on collaboration, development, and empowerment, it continuously strives to create an environment where employees can thrive.
The Role:
As a Remote Support Engineer, you will play a crucial role in providing exceptional customer support while ensuring the smooth operation of clients' technology and security systems. No prior experience or qualifications are required—full training and development will be provided.
Key Responsibilities:
- Handle incoming service requests with professionalism and efficiency.
- Provide clear and effective communication to clients and internal teams.
- Maintain a high standard of accuracy and speed to meet Service Level Agreements (SLAs).
- Stay calm and positive under pressure while managing multiple tasks.
- Become a 'Product Champion' for a specific tool, staying up to date with developments and providing training.
- Oversee customer service requests, ensuring efficient distribution to the appropriate engineers.
What We’re Looking For:
- A passion for technology and its role in driving business success.
- Excellent verbal and written communication skills.
- A proactive and positive approach to customer service.
- The ability to multitask and work efficiently under pressure.
- A desire to continually learn and adapt to evolving technology and security trends.
Performance & Growth:
Your success in the role will be measured by:
- Customer satisfaction scores (CSAT)
- SLA adherence and response rates
- First-touch fix percentage and ticket resolution times
- Achieving a minimum of two technology accreditations per year (training fully funded)
The Benefits:
- Company-paid quarterly events
- Cycle to work scheme
- Onsite gym
- Profit-sharing scheme
- Paid training and development
Working Hours:
Monday to Friday, 09:00 - 17:00. Additional hours available post-probation at enhanced rates or time in lieu.
Ready to kickstart your career in tech with an organisation that truly values its people? Apply today!
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
About Morgan Jones:
Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy found on our website. Due to the high volume of applicants, if you have not heard back from us within 72 hours, please assume you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on Facebook, Instagram, Twitter, or LinkedIn.
