- You’ll be your assigned customers central point of contact, their trusted technical partner
- Creating and maintaining strong relationships with staff at all levels within our customers organisation
- You’ll act as a lead contact for other onsite IT school support
- You’ll resolve all IT issues in an efficient and timely manner
- You’ll continuously develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services
- You’re on hand to resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
- Microsoft Desktop and Office Systems
- MAC Support
- Microsoft Server and Virtualisation Technologies
- Active Directory Security and Administration, GPO
- Working knowledge of TCP/IP, DNS, DHCP
- Support of hardware, printers, desktops and servers
- Email, Antivirus and Backup software
- Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls and routers
- Mobile devices/phones
- SIMS
- Mac Support
- GSuite