Office Manager

Job Description: Office ManagerLocation:Thanet

Salary: Highly Competitive DOE

Full Time: 9 am - 5 pmPermanent

Overview

We are seeking an enthusiastic and proactive Office Manager to join our team clients' busy and highly successful family-run distribution company. This is a unique opportunity for an organised and hands-on professional who thrives in a fast-paced environment. You will be the central hub of their office operations, ensuring smooth day-to-day management, customer satisfaction, and efficient processes.

Key Responsibilities

As the Office Manager, you will take ownership of:

Office Management

• Ensuring the office runs efficiently and smoothly, including managing supplies, scheduling, and general upkeep.
• Overseeing office systems and procedures, streamlining processes where necessary.

Customer Service and Order Management

• Handling customer enquiries with professionalism and a problem-solving mindset.
• Processing orders and managing the order cycle, including tracking shipments and providing updates to customers.
• Managing complaints, returns, and cancellations, and ensuring prompt resolution to maintain customer satisfaction.

Operational Support

• Using Sage software for order processing, invoicing, and other administrative tasks.
• Supporting colleagues and senior management with ad-hoc administrative tasks.
• Collaborating with the distribution team to ensure seamless operations.
• Ensuring all staff are trained on the office systems
• Organising company events such as trade fairs, team building & Christmas

About You

We are looking for someone who:

• Is hands-on and doesn’t hesitate to roll up their sleeves to get the job done.
• Has strong organisational skills and thrives on multitasking in a busy environment.
• Is a natural problem solver with a proactive approach to tackling challenges.
• Possesses excellent communication skills and a customer-focused mindset.

• Experience with Sage or similar business management software would be beneficial although training will be provided

• Is detail-oriented, dependable, and able to prioritise effectively under pressure.

• You will attend the yearly trade event on behalf of the company, and you will need to be flexible in supporting the business during the busy Christmas period.
• The owner/ warehouse manager brings dogs into the office occasionally so you would need to be comfortable with this.

Qualifications and Experience

• Previous experience in office management, administration, or a similar role (preferably within a distribution or logistics environment).
• Proficiency with Sage software would be beneficial but not essential as training will be given.
• Strong IT skills, including Microsoft Office (Word, Excel, Outlook).
• Proven ability to manage customer queries and complaints effectively.
• Due to location you will need to drive to get to site.

What We Offer

• A friendly and collaborative work environment.
• The chance to work with a team of passionate individuals
• Opportunities for professional growth and development.
• A competitive salary and benefits package.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

About Morgan Jones:

Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website.

Due to the high volume of applicants, we see, that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.

To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.