Student Retention Officer

Student Retention Officer

Full time (35 hrs/wk), permanent

Based Horizons (Reading, Berkshire) with up to 2 days per week working from home

Salary £30,000 pa plus benefits

Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.

This is a fantastic opportunity to join our busy and fast-paced Student and Registry Services department. As a Student Retention Officer, you will be a key advocate for student success, dedicated to enhancing the student experience through proactive support, engagement, and retention initiatives. You will lead first-line intervention activities, focusing on the early identification and resolution of student needs. This is a great opportunity for someone looking for a dynamic blend of administrative and student support responsibilities, where you can make a real impact on the student journey at UCEM.

Your accountabilities and responsibilities include:

• Implement and coordinate student intervention plans across all student support teams, ensuring timely and effective support for students at risk of disengagement.
• Coordinate monthly student progress review meetings.
• Provide guidance and support to staff on the execution and documentation of intervention activities, promoting consistency, transparency, and best practice.
• Communicate with students regarding registration, tuition fee payments, and important deadlines.

Our main requirements:

• GCSE Maths and English Language Grade C or 4 or above.
• Experience in outbound support or outreach with high-quality customer service; the ability to engage and support a diverse student population (e.g. call centre, customer service, customer advice, student support).
• Using databases to process information, maintain records, and run reports.
• Written and verbal communication skills, capable of creating clear and informative guidance materials and engaging effectively with students, staff, and stakeholders.
• Ability to prioritise and achieve performance targets, demonstrating a proactive and results-driven approach to planning and executing tasks effectively.

At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

For the full job specification and contact details please visit the current vacancies page of the UCEM website.

TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to the UCEM recruitment inbox (details found within the job specification) by no later than Monday 18 November 2024 at noon.

EQUALITY, DIVERSITY, AND INCLUSION

Here at UCEM we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.