Accommodation Services Officer

Accommodation Services Coordinator (Administrative & Front Desk Support)

Are you an organised and people-focused professional with strong administrative skills and a passion for providing excellent customer service?

We are currently seeking an Accommodation Services Coordinator to support the day-to-day operations of our accommodation service. This key role combines front-of-house reception duties with a wide range of administrative tasks to ensure a smooth and professional experience for our residents and support to our Accommodation Team.

Key Responsibilities:

• Serve as the first point of contact for tenants, visitors, and external stakeholders
• Handle incoming calls, emails, and general housing enquiries in a professional manner
• Coordinate viewings and site inductions for new tenants
• Manage key exchanges, including liaising with hospital departments
• Assist with tenancy matters and process maintenance requests
• Support the Accommodation Manager and team with a variety of admin duties
• Keep internal systems updated and assist with marketing accommodation
• Ensure all procedures are followed and confidentiality is maintained

What We're Looking For:

• Previous experience in an administrative or front-of-house/customer service role
• Confident communicator with excellent interpersonal skills
• Highly organised with strong attention to detail and a proactive approach
• Ability to manage multiple tasks and prioritise effectively
• Comfortable using IT systems and maintaining accurate records
• A positive, flexible attitude and a willingness to support wider team needs
• Experience in a housing, property, facilities or accommodation setting

If you're a reliable, detail-oriented individual who enjoys a varied role and working in a people-focused environment, we'd love to hear from you.

Apply now to become a vital part of our accommodation support team.