Quality Engineer

I am currently recruiting for a market leadingBuilding Envelope company who are keen to add a dedicated Quality Engineer to their team. This company operate facilities across the UK and have branches in Europe and the Middle East.

They offer attractive benefits, ongoing professional and personal development.

The duties for the role are as follows:

• Lead root cause investigations and containment efforts, ensuring effective issue resolution at the customer-facing side of the business.
• Conduct site visits to investigate non-conformances, assess customer concerns, and resolve product or service-related issues.
• Facilitate RCA (Root Cause Analysis) sessions, verifying corrective actions and ensuring a thorough examination of problems.
• Provide regular and transparent updates to the customer care team to keep communication clear and consistent.
• Work closely with cross-functional teams, including production, project management, and front-end teams, to align quality and customer support strategies.
• Utilise data analysis, quality tools, and structured methodologies to identify and resolve recurring issues while driving continuous improvement.
• Establish and oversee improvement forums or cross-departmental teams to tackle customer complaints effectively.
• Monitor and report key quality metrics, resolution timelines, and cost factors to maintain accountability.
• Develop and implement proactive solutions to prevent recurring issues and enhance overall quality standards.
• Offer recommendations and feedback to refine processes and support long-term strategic improvements.

If this role sounds of interest and you would like further details, please apply and a consultant will be in touch.