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Audio / Visual Technical Project Manager
Reading
Perm
Up to £45,000pa
My client are a leading UK AV and UC integrator based in Reading, Berkshire. Established in 1999, they have provided thousands of clients with perfect, reliable, and cost-effective AV and UC solutions for their collaboration, presentation, and communication spaces. Their incredible team of design consultants, engineers, AV project managers, programmers, and technicians are constantly working to provide clients across the UK with the best audio-visual solutions. They work with exciting well-known brands to broaden our customers experiences with the sole purpose of changing the way people work and communicate.
The Role
The role of the Technical Project Manager to be a leader within the operations department. He/she are the strongest technical figure head within the team. He/she manages and strengthens the delivery of all projects within the business and execute the company core values at all times.
Objectives and Goals
Overall Responsibility
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Manage projects with an administrative team to a high standard, excellent customer service, quality on site and protection of margins. As an estimate we have around 30 projects per month with several of these being large 100k plus.
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Ensure service contract standards and SLA are adhered to and the service manager is covering all logs
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Manage all engineers in house and external and the appropriate insurances, vehicles and PPE when required.
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Be able to demonstrate an understanding of all company products, services and business processes as well as having a high level of technical knowledge to deliver solutions accurately.
Key Tasks & Responsibilities
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Manage margins/budgets of each project
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Ensure quality of equipment, cables, quotes and engineers adhere to standards.
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Alongside the administrators organise and deliver all projects to our standard.
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Technical specification of all jobs, cables schedules and drawings where required.
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Ensure all R & M and training are kept up to date
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Overall management of service contracts alongside a designated engineer
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Demonstrate pro-active behaviour in driving repeat business through quality work and customer delight.
Solution Design/Technical check
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Display a high technical understanding of all the Companies products and services.
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May attend supplier and vendor training sessions to ensure up to date on all technology and products.
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Where required become certified on supplier/manufacturer accreditations to bolster the Companies standing within that supplier/manufacturer
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Identify GAPs in knowledge and work with Managing Director to plug these gaps.
