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Job Description
Audio Visual Service Engineer
Location: Reading / M4 Corridor
Salary: 32,000 to 40,0000
Company Overview:
The hiring company are a leading provider of cutting-edge audiovisual solutions, delivering state-of-the-art technology and comprehensive support services to clients across the UK. Their dedication to exceptional customer service has established them as a trusted partner in the AV industry. They are currently seeking a skilled Audiovisual Service Engineer to join a dynamic team, responsible for managing service contract emergency call-outs and planned maintenance visits on behalf of their client.
Role Overview:
The Audiovisual Service Engineer will provide on-site technical support to clients, ensuring the optimal performance of audiovisual systems. This role involves responding to emergency call-outs, conducting scheduled maintenance visits, and managing various administrative tasks, including accurate logging and reporting. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
Emergency Call-outs:
* Respond promptly to emergency service requests, providing on-site troubleshooting and repairs for audiovisual systems.
* Ensure technical calls are managed within a 2-hour response time and arrive on- site within 24 hours.
* Maintain clear communication with clients and the service team regarding the status and resolution of issues.
Planned Maintenance Visits (PMV):
* Conduct regular maintenance visits as per the service contract schedule.
* Accurately log details of each visit, including serial numbers of equipment serviced, using the company's CRM system.
* Take and maintain drawings and pictures relevant to each service contract for reference and documentation.
* Identify potential issues during maintenance visits and recommend proactive solutions.
* Provide feedback to the Service Contract Manager after each visit to ensure continuity and customer satisfaction.
Technical Support & Troubleshooting:
* Provide expert technical support for a range of audiovisual equipment, particularly with Yealink and Logitech systems, ensuring that skills are kept up to date.
* Maintain a log of supplier and manufacturer support contacts to facilitate on-site resolutions.
* Collaborate with the internal support team to escalate and resolve complex technical issues.
* Document all service activities, including repairs, maintenance, and client interactions, in accordance with company procedures.
Client Relationship Management:
* Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction.
* Provide clients with technical advice and guidance on system operation and maintenance.
* Work proactively to elevate the service contract experience for customers.
Diary & Job Management:
* Independently manage your own diary, scheduling and prioritising visits to meet service contract requirements.
* Log all details and actions on tasks in the CRM system, ensuring accurate records are maintained.
Vehicle & Equipment Management:
* Ensure the upkeep, cleanliness, and audit compliance of the company vehicle.
* Maintain demo stock and ensure all equipment is ready and available for client demonstrations when required.
* Adhere to the company's PPE and dress code standards for all site visits.
Ad Hoc Responsibilities:
* Provide internal AV support for the office as needed.
* Continuously manage your own training and professional development to stay current with industry trends and technologies.
Required Skills & Experience:
Technical Expertise:
* Proven experience as an audiovisual service engineer or similar role.
* Strong understanding of audiovisual systems, including installation, configuration, and maintenance, particularly with Yealink and Logitech systems.
* Proficiency in troubleshooting and resolving technical issues with AV equipment.
Certifications & Qualifications:
* Relevant technical certifications (e.g., CTS, Crestron, Extron, AMX) are highly desirable.
* Electrical or electronics engineering qualification (HNC/HND or equivalent) is advantageous.
Communication & Organisational Skills:
* Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical clients.
* Strong organisational skills to manage schedules, logs, and client interactions effectively.
* Strong written skills for documenting service activities and reporting.
Problem-Solving Ability:
* Ability to work under pressure and manage multiple tasks simultaneously.
* Proactive approach to identifying and solving technical issues.
Flexibility & Availability:
* Willingness to work flexible hours, including weekends and evenings, as required for emergency call-outs.
* Valid UK driving licence and willingness to travel across the UK for on-site visits.
Benefits:
* Competitive salary and overtime pay.
* Company vehicle and mobile phone.
* Pension scheme and private health care.
* Ongoing training and professional development opportunities.
* Supportive team environment with career progression prospects.
