Biomedical Operational Account Manager

Biomedical Operational Account Manager - Public Sector

Field Based

Full Time - Monday to Friday - 37.5 Hours

Have you got extensive knowledge of medical devices along with an understanding of how and why the devices can support healthcare delivery?

If so, our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector in the UK, is looking for a dedicated professional to join their team as a field based Biomedical Operational Account Manager.

If you have a minimum of 3 years relevant UK based work experience, we’d love to hear from you!

Purpose of the Role

Responsible for the technical and operational management of medical equipment within the public sector. Including the day-to-day management of customer relationships, contract retention and growth. The candidate will also be expected to assess, identify and address risks associated with existing equipment portfolios and service strategy.

The Biomedical Account Manager will be field based and work with a high degree of autonomy providing the critical link between new business, commercial departments and the customer.

The role requires the candidate to have extensive experience in managing complex, multi-level, multistakeholder, medical equipment maintenance solutions. Utilising a thorough understanding of medical equipment function and maintenance. Most likely gained in a clinical user or medical engineering capacity. The candidate should demonstrate excellent interpersonal and communication skills, strong and influential commercial awareness, and demonstrate ability to manage and motivate staff.

Responsible for review and updating of existing procedures and developing a more robust system working alongside operations, new business and commercial teams.

Supervise and take responsibility for investigation of incidents involving Medical Devices within Biomedical Services especially where complex causes require in depth technical understanding or where there are implications for process and policy development.

Capability Profile

Technical

Extensive technical knowledge of medical devices as well as an understanding of how and why the devices can support healthcare delivery.

Extensive knowledge of medical device standards safety regulations pertaining to their management and use.

Ability to carry out equipment audits including service history review and assess equipment status.

Broad knowledge of current advances in technology and medicine and their likely impact on health care.

Extensive knowledge of problem solving of medical device issues.

Extensive experience in the investigation of adverse incidents related to medical equipment

Clinical

Specialist level of understanding of patient and staff risks arising from the use of medical devices.

Specialist level of knowledge of the reasons how and why a wide range of medical devices are used in health care delivery.

Good knowledge of the organisation of health care

Essential Qualifications

Recognised professional qualification within Engineering or Clinical Services (Degree level)

Current registration with appropriate professional body - Desirable

Skills and Experience

Computer literate (Windows) to include Microsoft Office

Advanced Excel skills - Desirable

Detailed up-to-date knowledge of managing a wide range of medical equipment, including technical understanding

Familiarity with appropriate national and local regulatory standard

Excellent Influencing and negotiation skills

Strong interpersonal & communication skills

Worked with and influenced senior NHS clinical staff - Desirable

Extensive knowledge of MHRA Managing Medical Devices and associated legislation/regulations

Exceptional levels of personal responsibility

People management skills: persuasion, negotiation and appropriate authoritative influence

Strong aptitude for dealing with ambiguity

Maturity, resilience and the ability to stay calm under pressure

Essential Experience

At least 6 years working with/for healthcare providers/suppliers

Minimum 3 years managerial experience

Previous experience in managing large teams

Previous experience in managing P&L’s & budgets

Account management to the NHS sector - Desirable

Previous field-based positions - Desirable

A DBS Enhanced Disclosure is required for all applicants.