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Job Purpose:
As a Business Process Improvement Analyst, you play a critical role in enhancing the efficiency and effectiveness of the organisation's process. Your focus will be on analysing existing business processes, identifying areas for improvement, and implementing solutions to optimise performance.
Your role will involve collaborating with key business stakeholders (internal and external) to ensure that process changes align with organisational goals and deliver measurable improvements in productivity, quality, and customer satisfaction while also meeting regulatory and legal requirements.
The primary purpose of the Business Process Improvement Analyst is to drive continuous improvement within the organization. By leveraging data analysis, process mapping, and stakeholder collaboration, the analyst identifies inefficiencies and develops strategies to streamline operations. This role is essential in fostering a culture of innovation and excellence, ultimately contributing to the organization's long-term success and competitiveness.
Responsibilities:
- Defining project requirements, scope and deliverables
- Plan and manage projects to ensure timely delivery of projects within scope, time, and budget
- Facilitate workshops, meetings, and discussions with cross-functional teams to document business processes (As-Is and To-Be)
- Responsible for ensuring gap analysis and risk assessments (FMEAs) are completed for all processes and maintained during process change
- Analyse business processes, identify areas for improvement, and support the design of new processes
- Work closely with stakeholders to gather and define business requirements for business change
- Detail business requirements into functional specifications for the development teams
- Actively support the business, undertaking of User Acceptance Testing activities
- Define business measures, collect and analyse data to understand performance and conduct root cause analysis
- Working closely with the business and IT areas to facilitate the implementation of new systems or enhancements
- Create and maintain process documentation (Process maps, Standard Operating Procedures, Training guides, etc.)
- Provide clear communication and training to stakeholders on new processes
- Conduct post implementation reviews, capturing the efficiencies, improvements and
- success of changes and ensuring process adherence
- Responsible for conducting periodic reviews of existing processes within the Business to ensure adherence, identify risks and opportunities for improvement
Required Skills & Qualifications:
- 5 years' experience in a business process improvement role
- Bachelor's degree in business management, operations management or related field.
- Lean Six Sigma Green Belt certification
- Prince2 Practitioner or equivalent project management qualification desirable
- Experience of working in the Financial Services industry
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience mapping business processes using relevant software e.g. MS Visio
Skills & Personal Attributes:
- Exceptional analytical and problem-solving skills
- Good attention to detail and accuracy
- Experience in facilitating workshops and stakeholder meetings
- Excellent oral and written communication skills
- Excellent stakeholder management skills with proven ability in relationship building
- Knowledge of tools such as Jira and other project management and collaboration tools is desirable
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