Service Delivery Manager

SERVICE DELIVERY MANAGER

6 Months

Inside IR35

Remote working - some ad hoc travel required.

The ideal candidate will be responsible for overseeing all operations and working alongside the Senior Management Team as well as ensuring the day-to-day operations of the service. includes, but is not limited to:

* Developing and implementing service standards and procedures for the service delivery department
* Maintaining customer relationships and improving response and delivery times
* Updating and creating service methods to improve overall efficiency
* Resolving any service problems and customer complaints
* Creating and presenting regular reports to senior management
- Routinely monitoring of audits as per policy and support in service design and innovation
- Ensuring the integrity of the service through excellent interpersonal and organisational skills

Skills Required
At least 3 years proven Service Manager experience.
* Excellent interpersonal and customer service skills
* In-depth knowledge of industry best practices and service delivery standards
* Strong leadership ability and team spirit
* Excellent written and verbal communication skills
* Attention to detail
* Excellent organizational skills
* Problem-solving skills
* Working knowledge of relevant software packages

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.