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Customer Service Manager

Hays Specialist Recruitment Limited
Posted 6 days ago, valid for 17 days
Location

Reading, Berkshire RG31 4UR

Salary

£36,000 - £38,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • You will be joining a prestigious company as a customer service team leader, managing a team of approximately 7 agents.
  • The role involves motivating the team, maximizing daily performance, and handling escalated complaints.
  • Candidates should have experience managing customer service agents and a passion for positive outcomes in challenging situations.
  • The position offers a salary between £36,000 and £38,000 per annum, along with additional benefits like a performance bonus and 27 days of holiday.
  • This is an office-based role, ensuring proper training and support for the team during a period of exciting growth.

Your new companyYou will be joining the customer service team at a really exciting time. Due to increased growth, the team is expanding and are looking to add an additional team leader to their structure. The organisation is a prestigious, well-known brand. Your new roleAs a customer service team leader, you will manage, motivate and develop a team of approximately 7 customer service agents who will ensure daily performance is maximised and contribute to the development of processes and procedures to enhance efficiency. You will be the point of escalation for complaints or complex matters that cannot be resolved by your team. You will work with the head of customer service to ensure the team deliver a first-class customer experience. You will be joining at an exciting time of growth where customer service advisors will need to be trained and developed to high standards. This role will be office based to ensure the right level of training and support can be given. What you'll need to succeedWe are looking for candidates that demonstrate a passion for providing a positive outcome in a complaint's environment. You will also be at the point in your career where you have started to manage customer service agents and have a keen interest in building and developing their skills. It'd be a huge benefit if you had an understanding of consumer rights law and FCA requirements.Our client is open to considering candidates who meet some but not all the requirements, so please apply if this seems like a good move for you. What you'll get in return

  • £36,000-£38,000 per annum
  • Company performance bonus
  • 27 days holiday + bank holidays
  • On-site chef and subsidised canteen

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.