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- Managing a pipeline of customers who are looking to sell their cars through an online auction platform.
- Reviewing seller listings for completeness and working with them to fill in any gaps before the auction goes live.
- Using industry knowledge to offer helpful advice and set realistic expectations, ensuring the best possible outcome for sellers.
- Clearly explaining each step of the auction process, helping customers feel confident and informed.
- Handling any queries, objections, or negotiations with professionalism and care.
- Communicating effectively through phone, email, live chat, and SMS.
- Working collaboratively with the wider team to meet both individual and team targets.
- Previous experience in a target-driven role with responsibility for managing your own customer pipeline.
- Excellent communication skills – both written and verbal – and the ability to build genuine rapport with customers.
- A positive, customer-first attitude with a strong desire to help people reach their goals.
- Good attention to detail and a structured, organised approach to follow-ups and task management.
- Someone who enjoys being part of a team, but is equally comfortable working independently.
- Confident using a range of communication channels.
- An interest in the automotive sector is a bonus, but not a must-have.
- A brilliant holiday package – 36 days’ leave, rising to 38 days after 3 years and 41 after 10 years – plus the option to buy 3 extra days annually.
- Share options – be part of the company’s growth journey.
- Vitality private healthcare – with added eyecare vouchers.
- Life assurance – for peace of mind.
- Monthly wellbeing sessions – looking after your mental health.
- Special leave – including one day off for your wedding and another when you move house.
- Work from abroad – up to a month each year!
- Inclusive family-friendly policies – covering parental leave, fertility treatment, and pregnancy loss support.
- Bubble childcare support – including discounted nanny fees.
- £500 home office allowance – to help you get set up comfortably.
- A dedicated learning & development budget – so you can continue to grow.
